AUTHOR:Faith Driven Consumer
The results are in and chicken is king!
According to the 2016 American Customer Satisfaction Index Restaurant Report, faith-driven Chick-fil-A takes top honors in this year’s annual survey—by a wide margin.
Scoring 87 out of 100 points on this index, family-owned Chick-fil-A’s secret to success is that it sticks to its chicken roots and focuses on its calling to consistently deliver excellence—despite ongoing criticism and calls for a boycott from some, like New York City mayor Bill de Blasio, who disagree with its Christian values.
While Chick-fil-A also scores high on the Faith Equality Index (FEI)—coming in with one of the top scores at 63 points—another relatively faith-driven company, Cracker Barrel (FEI score: 53), also came out on top in the 2016 American Customer Satisfaction Index’s full-service restaurant category.
Check out the Top 17 fast-food restaurants on the 2016 America Customer Satisfaction Index below and see how they score on the Faith Equality Index Score as well. By matching your wallet to your faith-driven worldview as you make your dining decisions, you can help to create a marketplace that is more faith- and family-friendly—not to mention customer-service oriented.
|ACSI score||FEI score|
|2. Papa John's:||82||42|
|3. Little Caesars Pizza:||81||37|
|3. Panera Bread:||81||36|
|6. Dunkin' Donuts:||80||42|
|12. Pizza Hut:||77||29|
|13. Burger King:||76||35|
|15. Taco Bell:||75||29|
|17. Jack in the Box:||74||44|